Technical Support Executive

Role Overview

As Technical Support Executive you help members and field staff when something technical is not working: they cannot log in, they are not receiving an OTP, the app will not install, or a page will not load. You will diagnose the common cases quickly and hand the rest to engineering with a clear description.

Salary

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Responsibilities

• Resolve login, OTP and registration problems for members
• Guide members through app installation, updates and first-time setup
• Diagnose common errors and identify the right fix for the user’s device
• Reproduce and document genuine bugs, and hand them to engineering with clear steps
• Write clear, friendly troubleshooting replies
• Keep records of the issues reported and of how they were resolved
• Track recurring problems and report them for fixing

Preferred Skills

Candidate Profile

• One or more years in technical support, IT helpdesk or a similar role
• A good understanding of mobile devices, apps and web browsers
• Clear written English and fluent Hindi
• Patience for members who are not technically confident
• Methodical diagnosis: check the simple causes before the unlikely ones
• Experience with a consumer mobile application
• Familiarity with Android and iOS troubleshooting
• Basic understanding of OTP and authentication flows

Where We Recruit

Corishta is actively recruiting for this role from 15 cities across 4 states. Applicants from any of these locations are welcome.

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