Role Overview
As Senior Customer Care Executive you take the cases that others cannot resolve: complicated complaints, escalations from unhappy families and issues that involve several teams at once. You will also support newer colleagues and help keep the resolution quality consistent.
Salary
This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.
Responsibilities
- Handle complex complaints and escalations that have not been resolved at the first level
- Coordinate with verification, operations and trust and safety to close cases
- Support customer care executives with difficult cases and coach them on resolution
- Maintain accurate escalation records and flag recurring issues
- Communicate with members about complex cases clearly and regularly
- Contribute to the service standards used by the whole support team
- Report escalations and trends accurately to the support lead
Preferred Skills
Complaint handling
Escalation management
Customer communication
Coaching
Cross-team coordination
Documentation
Root cause analysis
Service quality improvement
Payment dispute handling
Candidate Profile
- Three or more years in customer support, with experience handling escalations
- Excellent communication in Hindi and English
- Strong judgement and the confidence to make decisions on complex cases
- Calm and professional when dealing with distressed or angry members
- Disciplined record keeping and follow-through
- Experience in a trust-sensitive or financial services support function
- Experience coordinating across multiple teams
- A regional language
Where We Recruit
Corishta is actively recruiting for this role from
15 cities across
4 states. Applicants from any of these locations are welcome.
Madhya Pradesh (4)
Maharashtra (4)
Uttar Pradesh (4)
Bihar (3)
Show all recruiting cities
Lucknow, Noida, Kanpur, Varanasi, Patna, Muzaffarpur, Gaya, Indore, Bhopal, Jabalpur, Gwalior, Mumbai, Pune, Nagpur, Nashik
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