Role Overview
As Payment Support Executive you deal with the questions and complaints that arise around money, which are the most sensitive part of a member’s experience. You will trace transactions, explain them accurately, resolve straightforward discrepancies and escalate the rest. The role requires precision and discretion.
Salary
This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.
Responsibilities
- Handle payment queries from members accurately and politely
- Trace transactions and reconcile them against what the member reports
- Explain charges, refunds and adjustments clearly, with the facts
- Resolve straightforward discrepancies and escalate complex cases
- Coordinate with the finance and verification teams to resolve cases
- Never request, accept or move money outside the platform
- Keep all payment-related records complete and accurate
Preferred Skills
Payment support
Transaction reconciliation
Financial record analysis
Customer communication
Discretion
Escalation handling
Gateway dashboards
Refund processing
MS Excel
Candidate Profile
- One or more years in payment support, banking operations, finance or a related role
- Strong numerical accuracy and comfort reading transaction records
- Excellent communication in Hindi and English
- Discretion, since the role deals with members’ financial information
- Careful documentation habits
- Experience with payment gateways or transaction reconciliation
- Working knowledge of refunds and chargebacks
- A regional language
Where We Recruit
Corishta is actively recruiting for this role from
15 cities across
4 states. Applicants from any of these locations are welcome.
Madhya Pradesh (4)
Maharashtra (4)
Uttar Pradesh (4)
Bihar (3)
Show all recruiting cities
Lucknow, Noida, Kanpur, Varanasi, Patna, Muzaffarpur, Gaya, Indore, Bhopal, Jabalpur, Gwalior, Mumbai, Pune, Nagpur, Nashik
Interested in this opportunity?
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