Role Overview
As Live Chat Support Executive you are the first person a member reaches when they use the chat on the website or in the app. You will handle short, rapid conversations and guide people to the right answer quickly, without leaving them waiting.
Salary
This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.
Responsibilities
- Handle live chat conversations on the website and in the mobile applications
- Resolve routine queries quickly and accurately in a live conversation
- Guide members through registration and profile steps in real time
- Escalate conversations that need more time or a specialist
- Keep the queue moving and manage several chats in parallel
- Log conversations and record what the member actually needed
- Share recurring questions with the wider support team
Preferred Skills
Live chat support
Typing speed
Multitasking
Written communication
Ticketing tools
Escalation handling
Customer support tools
Process knowledge
Data entry accuracy
Candidate Profile
- Excellent typing speed and clear written English
- Fluent spoken Hindi for the moments when a call is needed
- Comfortable handling several conversations at once without losing quality
- Calm and professional in a fast-moving environment
- Careful with member information
- Prior live chat or support experience
- A regional language
- Familiarity with chat support platforms
Where We Recruit
Corishta is actively recruiting for this role from
15 cities across
4 states. Applicants from any of these locations are welcome.
Madhya Pradesh (4)
Maharashtra (4)
Uttar Pradesh (4)
Bihar (3)
Show all recruiting cities
Lucknow, Noida, Kanpur, Varanasi, Patna, Muzaffarpur, Gaya, Indore, Bhopal, Jabalpur, Gwalior, Mumbai, Pune, Nagpur, Nashik
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