Role Overview
As Hindi Customer Support Executive you handle member support in Hindi, which covers the majority of our member conversations. You will assist families with registration, profiles and introductions in the language they are most comfortable in, and you will log every interaction properly.
Salary
This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.
Responsibilities
- Handle member queries in Hindi by phone, email and chat
- Guide families through registration and profile completion in Hindi
- Explain the introduction and matching process clearly in Hindi
- Log every interaction in the support tools and follow up on open cases
- Escalate complex cases and follow up until they are resolved
- Collect recurring questions so the team can improve the guidance it gives
Preferred Skills
Hindi language support
Customer communication
Ticketing and CRM tools
Problem solving
Documentation
Regional language support
Escalation handling
Digital record keeping
Candidate Profile
- Fluent spoken and written Hindi
- Working English, sufficient to use the support tools and follow documentation
- Patience and a calm manner on the phone
- Comfortable with computers and ticketing tools
- Careful handling of member information
- Prior customer support experience
- A third language
- Familiarity with CRM or ticketing tools
Where We Recruit
Corishta is actively recruiting for this role from
15 cities across
4 states. Applicants from any of these locations are welcome.
Madhya Pradesh (4)
Maharashtra (4)
Uttar Pradesh (4)
Bihar (3)
Show all recruiting cities
Lucknow, Noida, Kanpur, Varanasi, Patna, Muzaffarpur, Gaya, Indore, Bhopal, Jabalpur, Gwalior, Mumbai, Pune, Nagpur, Nashik
Interested in this opportunity?
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