Role Overview
As Email Support Executive you handle the written channel of support, where members often share more detail than they would over the phone. You will write clear replies, coordinate with other teams to get answers, and make sure every email is closed out properly.
Salary
This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.
Responsibilities
- Read, triage and reply to support emails accurately and in good time
- Write replies that are clear, warm and complete in a single message
- Coordinate with verification, operations and trust and safety to resolve cases
- Keep the email queue organised and make sure nothing is left unanswered
- Follow up internally on cases waiting on another team
- Identify and answer recurring questions with standard, approved responses
- Keep records of every case accurately
Preferred Skills
Email support
Written communication
Case management
Cross-team coordination
Documentation
Time management
Process knowledge
Escalation handling
Template and help article writing
Candidate Profile
- Excellent written English and fluent Hindi
- Careful reading comprehension and the ability to spot the real question
- Strong organisation, since written cases take longer to close
- Comfort with ticketing and email systems
- Discretion with member information
- Prior email or written support experience
- A regional language
- Familiarity with helpdesk platforms
Where We Recruit
Corishta is actively recruiting for this role from
15 cities across
4 states. Applicants from any of these locations are welcome.
Madhya Pradesh (4)
Maharashtra (4)
Uttar Pradesh (4)
Bihar (3)
Show all recruiting cities
Lucknow, Noida, Kanpur, Varanasi, Patna, Muzaffarpur, Gaya, Indore, Bhopal, Jabalpur, Gwalior, Mumbai, Pune, Nagpur, Nashik
Interested in this opportunity?
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