Customer Support Team Leader

Role Overview

As Customer Support Team Leader you supervise a team of customer care executives across the languages and channels we support. You will manage the queue, monitor the quality of the service being delivered, and make sure the team has what it needs during peak season.

Salary

This is a full-time salaried position. Salary for this role is confirmed individually during the hiring process and is based on experience; no fixed figure is advertised at this stage.

Responsibilities

• Supervise the customer care team and allocate work across the channels and languages
• Monitor service quality and coach the team on the standards expected
• Manage the queue and staffing, particularly during peak matrimonial season
• Review escalations and ensure they are closed properly
• Report support performance, including response times and satisfaction, accurately
• Raise the recurring issues that need product or engineering attention
• Support the new team members through their first weeks

Preferred Skills

Candidate Profile

• Four or more years in customer support, with at least two years leading a team
• Experience managing a team that works across several channels and languages
• Strong understanding of support metrics and of what they mean
• Fluency in Hindi and English, with the ability to work in regional languages where needed
• Calm leadership under pressure
• Experience leading a support team in a consumer business
• Familiarity with workforce management for support operations
• Exposure to quality assurance for support

Where We Recruit

Corishta is actively recruiting for this role from 15 cities across 4 states. Applicants from any of these locations are welcome.

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